Terms & Conditions

Once an order has been placed we will send an order acknowledgement to confirm that we have received your order and one of our team will be processing the order. Acceptance of an order is only confirmed when the goods have been dispatched from our warehouse. We reserve the right to cancel any order prior to dispatch, if this is the case we will refund your payment in full.

Please be aware that even though a delivery day may have been selected this delivery day is due to stocking and availability, while we endeavour to keep our site updated with our stocking quantities sometimes this information can be inaccurate. If this is the case we will inform you of the the products availability and either offer a full refund or an alternative product.

All the dimensions provided on our site are as accurate as possible. Please be aware that the information stated is provided directly from the manufacturer, these dimensions are only approximate.

From time to time we offer codes that will give you an extra discount on products. Whilst we endeavour to ensure we have stock of products that are on offer, the extra discount promotion is only valid whilst stocks last.

You have the right to cancel your order any time up to 7 days after your items have been delivered, any cancellations must be made in writing either via email or letter. Refunds will be made within 30 days of receiving the cancellation request this includes delivered or undelivered products.

While in your possession you must take take reasonable care of the goods. If any of the items are damaged on return and this damage was not highlighted at the time of delivery we reserve the right to charge for the cost of repair. This includes missing parts that were provided when the product was delivered.

Any warranties provided with our products are provided on the proviso that the product will be used for domestic purposes only, we are unable to supply any warranties for commercial use.

All orders are made in line with current UK law, this includes the Distance Selling Regulations and also the Sale Of Goods Act. If you require further information on either of these legislations please contact us.

We have an exceptional success rate for our deliveries, add to this the fact that we offer all standard deliveries free of charge we believe that we can compete with anyone on delivery service. As said our service is a free standard service, we understand that a standard service can sometimes be misleading. To clarify we are unable to deliver to properties up any flights of stairs, we are unable to deliver to any UK islands or Scottish Highlands free of charge and reserve the right to charge additional fees for this service.

Should you, or anyone else, not be at the delivery address at the time of the delivery previously arranged, we will class this as a 'failed delivery'. In these instances we reserve the right to charge you a delivery charge, whether a delivery date is re-arranged or not. These charges are:

• American Style Fridge Freezer £90
• Range Cooker £90
• ALL other products £40

All prices inc. VAT

When we are collecting you old appliance we require that the product is unplumbed / disconnected and outside the property, also any freezers must be fully defrosted. If a product is not outside the property our drivers will try to help move the scrap item out of the building but are they are not insured to do so, this means that if there is any damage to the property removing the old appliance we will not be held liable. We are unable to offer any installation service for any of the products we supply.

Please be aware that we can not be held liable for anything that is out of our control, this includes any major events such as flooding or heavy snow fall. Please read the below information:

1.1 The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).

1.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

Strikes, lock-outs or other industrial action; or Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or Impossibility of the use of public or private telecommunications networks.

1.3 Our obligations under these terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event.